❓ Frequently Asked Questions
How do I adjust the voltage on the Bear Battery?
You can adjust the voltage by clicking the power button 3 times quickly. The settings cycle through 2.4V, 3.2V, and 3.9V to suit different oil viscosities.
What is the purpose of the preheat function?
The 1.8V preheat function (activated by 2 clicks) is designed to gently warm your oil, which is especially useful for thicker concentrates like live resin or rosin.
What types of cartridges are compatible?
This battery features a universal 510 thread, making it compatible with the vast majority of 510-threaded cartridges on the market.
Do you offer OEM/ODM or customization services?
Yes, we provide extensive white-label services, including custom logo printing, laser engraving, packaging design, and hardware modifications to help build your brand.
How is the product quality controlled?
We implement strict QC protocols. In addition to IQC, every finished product undergoes two separate inspections before shipping to ensure 100% functionality.
What are the shipping options available?
We offer multiple shipping solutions including DHL, air freight, sea freight, and local truck delivery, providing door-to-door service to ensure your order reaches you efficiently.